Are you interested in QFD?
This page is for the people who want to apply Quality Function Deployment
(QFD). You will see various Exercise Manuals for your self-education,
totally 13 Exercises including the most general exercise.
All the exercises were extracted from "The QFD Guide Book" published by
Japanese Standards Association in 1997. This book is available only in
Japanese at this moment.
1. Exercise of Quality Deployment in The Most General Model
2. QFD Exercise for New Product Development
3. QFD Exercise for Product Liability
4. QFD Exercise for ISO9000 Series
5. QFD Exercise for Process Assurance from Designing Stage
7. QFD Exercise for Parts Suppliers
8. QFD Exercise for Material Manufacturers
9. QFD Exercise for Processing Equipment Manufacturers
10. Exercise of Quality Function Deployment in Narrow Sense
11. Exercise of Reliability Deployment
12. Exercise of Technology Deployment
13. Exercise of Hoshin (Policy) Deployment
1. Exercise of Quality Deployment in The Most General Model
1) Collect customer requirements.
2) Translate the original data to Required Items.
3) Translate the Required Items to Required Quality.
4) Develop Required Quality Table.
5) Develop Quality Element Table.
6) Develop Quality Deployment Matrix.
7) Determine Planned Quality.
8) Translate Importance Degree of Required Quality into Importance Degree of Quality Element.
9) Determine Design Quality.
2. QFD Exercise for New Product Development
1) Survey requirements and expectations of the market.
2) Translate the collected requirements and expectations of the market to Required (Expected) Items and the countermeasures.
3) Develop Required (Expected) Item Table.
4) Survey the real expectation of the market to the Required (Expected) Items derived.
5) Carry out Comparison Analysis of competitors and determine Planned Quality.
6) Generate ideas from Required (Expected) Items and develop Countermeasure Deployment Table.
7) Develop Matrix of Required (Expected) Item Deployment Table and Countermeasure Deployment Table.
8) Derive Quality Elements from the most expected requests and
expectations.
3. QFD Exercise for Product Liability
1) Sort out states of failures occurred in the past.
2) Deploy scenes of failure occurrences and deduce potential failures
3) Infer root causes of potential failures.
4) Develop Relation Diagram and derive First Causes.
5) Develop Matrix of potential failures and First Causes.
6) Develop Matrix of First Causes and Second Causes.
7) Establish countermeasures aided by hardware, software or posted warnings.
8) Develop Matrix of Causes and Countermeasures.
9) Formulate Action Plan to implement selected countermeasures.
4. QFD Exercise for ISO9000 Series
1) Study about ISO9000 Series.
2) Deploy the requirements of ISO9000s.
3) Derive Job Functions for Quality Assurance.
4) Develop Job Function Deployment Table.
5) Derive QA Items.
6) Develop Matrix of Job Functions and QA Items.
7) Develop Matrix of Job Function Deployment Table and ISO9000
Requirement Deployment Table.
5. QFD Exercise for Process Assurance from Designing Stage
1) Develop Quality Characteristic Deployment Table.
2) Draw Process Analysis Chart of the manufacturing process targeted.
3) Derive Process Control Elements.
4) Develop Matrix of Process Control Elements and Quality Characteristics.
5) Verify Design Quality.
6) Determine critical processes.
7) Develop QC Process Chart.
1) Select a service.
2) Analyze Quality of the service.
3) Collect requirements to the service.
4) Deploy Required Quality of the service.
5) Deploy Quality Element of the service.
6) Develop Matrix of Required Quality and Quality Element.
7) Deploy Job Function for service.
8) Develop Matrix of Quality Elements and Job Function.
9) Determine critical jobs and develop operation manuals.
7. QFD Exercise for Parts Suppliers
1) Select a unit to study.
2) Deploy functions of the selected unit.
3) Deploy Quality Characteristics of the selected unit.
4) Develop Matrix of Unit Functions and Unit Quality Characteristics.
5) Deploy Component Quality Characteristics of the unit.
6) Draw QC Process Chart of component manufacturing process.
7) Draw QC Process Chart of unit assembling process.
8) Verify relation of Unit Quality Characteristics and Final Product
Quality Characteristics.
8. QFD Exercise for Material Manufacturers
1) Select a material to study.
2) Develop Required Quality Deployment Table.
3) Develop Quality Characteristic Deployment Table.
4) Develop Matrix of Required Quality and Quality Characteristics.
5) Develop Deployment Table of material-composing factors.
6) Develop Matrix of Quality Characteristics and material-composing factors.
7) Deploy Process Factors of material manufacturing process.
8) Develop Matrix of Material-composing factors and Process Factors.
9. QFD Exercise for Processing Equipment Manufacturers
1) Select one of processing equipment to study.
2) Deploy Quality Characteristics of final product that the selected equipment produces.
3) Deploy Quality Characteristics of the equipment.
4) Develop Matrix of Quality Characteristics of final product and Quality Characteristics of the equipment.
5) Deploy the selected equipment to units/parts.
6) Deploy Quality Characteristics of units/parts.
7) Develop Matrix of Quality Characteristics of the equipment and Quality Characteristics of units/parts.
8) Derive critical units/parts and establish QC Process Chart.
10. Exercise of Quality Function Deployment in Narrow Sense
1) Select a job to study.
2) Derive Job Functions.
3) Develop Job Function Deployment Table.
4) Derive QA Items.
5) Develop QA Item Deployment Table.
6) Develop Matrix of Job Function and QA Item.
7) Develop QA Activity List.
8) Develop QA System Chart.
11. Exercise of Reliability Deployment
1) Develop FT Table.
2) Develop Matrix of FT and Required Quality.
3) Develop Matrix of FT and Parts.
4) Determine critical parts.
5) Develop FMEA Table.
12. Exercise of Technology Deployment
1) Select a business segument to study.
2) Deploy objects.
3) Deploy actions.
4) Develop Technology Deployment Table.
5) Cross and heck with other Deployment Tables.
13. Exercise of Hoshin (Policy) Deployment
1) Confirm superior's Hoshin (policy).
2) Deploy goals.
3) Deploy measures.
4) Develop Matrix of goal and measure.
5) Cross and check with superior's Hoshin (policy).